Great Plains Bank is Revolutionizing Learning
A few years ago, Great Plains Bank embarked on a mission to deepen client relationships through a robust client relationship program. Their goal was clear: empower frontline bankers to sell products and become trusted advisors to their clients. However, traditional training methods fell short. Lengthy webinars and in-person sessions were ineffective in engaging their staff, and such methods were challenging to scale across their expanding network of branches.
“We wanted our frontline bankers to have the confidence to speak with our clients about our products and services and to become skilled advisors through repeated engagement and practice”
Identifying Challenges
Their initial training framework relied heavily on in-person sessions and periodic webinars. While these served their purpose, they posed significant challenges:
Engagement Issues: Long, monotonous training sessions led to low engagement and poor knowledge retention.
Logistical Constraints: Conducting frequent training sessions across multiple branches incurred high travel costs and disrupted daily operations.
Tracking and Assessment: Limited visibility into learning outcomes made it difficult to assess staff knowledge gaps and tailor training accordingly.
A Game-Changing Solution
Recognizing the need for a more dynamic and engaging learning platform, they partnered with LemonadeLXP, an innovative learning experience platform explicitly designed for the banking sector.
LemonadeLXP’s game-based approach turned learning into an immersive experience. Unlike traditional methods, where learners passively consume content, LemonadeLXP engages employees through interactive games that simulate real-world scenarios. This enhances learning and keeps employees motivated to participate and progress.
High voluntary participation rates (93%) indicate strong engagement and acceptance of the platform.
With branches spread across Texas, scalability was crucial. LemonadeLXP’s cloud-based platform allowed us to deliver consistent training content to all employees, regardless of their location. This eliminated the need for costly travel and minimized disruptions to daily operations.
One of the most significant advantages of LemonadeLXP was its robust analytics capabilities. Their teams gained deep insights into employee performance and knowledge retention. Detailed analytics helped us identify areas where additional training was needed, enabling us to tailor learning paths and improve overall learning outcomes.
Results and Impact
Since implementing LemonadeLXP at PlainsCapital Bank, the results have been transformative. Implementing LemonadeLXP has yielded significant improvements across various facets of their training strategy.
“LemonadeLXP has transformed our approach to training by making it fun and engaging, ensuring our bankers are not just trained but inspired to become trusted advisors to our clients”
Adopting an interactive and gamified approach has notably boosted employee engagement during training sessions. Unlike traditional methods, often resulting in passive learning, LemonadeLXP's immersive games have transformed training into an engaging experience where employees actively participate and apply their knowledge.
Secondly, LemonadeLXP has profoundly impacted knowledge retention rates among the staff. With its innovative learning techniques, employees have demonstrated a remarkable ability to retain and apply information more effectively in their day-to-day roles. This enhancement in retention has not only bolstered their confidence but also improved their overall performance as trusted advisors to their clients.
Moreover, the integration of LemonadeLXP has led to significant cost efficiencies for PlainsCapital. They have substantially saved logistical expenses by eliminating the need for extensive travel and centralizing training content on a cloud-based platform. This streamlined approach ensures that their training initiatives remain cost-effective while maximizing accessibility for all employees across their diverse network of branches.
Significant improvements have been seen in employee knowledge retention and confidence, with metrics showing a 31% increase in knowledge among frontline staff.
Lastly, LemonadeLXP's analytics-driven platform has empowered us to deliver customized learning experiences tailored to each employee's development needs. By leveraging comprehensive analytics, they can identify specific knowledge gaps and areas for improvement, thereby personalizing training paths to enhance individual skill sets effectively. This personalized approach fosters continuous learning and ensures the staff remains well-equipped to meet their clients' evolving demands and industry standards.
The Final Squeeze
PlainsCapital's transformation in training methodologies signifies a significant stride towards excellence and client-centricity. Embracing innovative approaches that prioritize engagement, enhance knowledge retention, optimize operational efficiencies, and tailor learning experiences to individual needs has empowered their workforce.
Navigating the evolving banking landscape, PlainsCapital continues to push boundaries, embrace change, and set new benchmarks for training effectiveness and client engagement.
