One Nevada Credit Union's Seamless Digital Transformation
Financial institutions must innovate and transform to stay ahead of the curve in today's competitive landscape. One Nevada Credit Union's recent implementation of the Q2 digital banking platform is a testament to this. The credit union utilized LemonadeLXP, an innovative training solution, to ensure a smooth transition not only technologically but also on the human front. We had the opportunity to speak with Patrick Scoggins from One Nevada Credit Union to gain insights into their successful transition and the pivotal role LemonadeLXP played.
A Digital Pioneer
One Nevada Credit Union has long been a leader in digital banking, boasting 87% of its members as digital banking users and a staggering 92% penetration in e-statements. Despite this impressive digital footprint, the institution recognized the need for a more advanced platform to meet the growing demands of its members. This realization led them to Q2, a comprehensive digital banking platform that promised to enhance their digital services.
One Nevada Credit Union has long been a leader in digital banking, boasting 87% of its members as digital banking users and a staggering 92% penetration
The Challenge: Human Aspect of Technological Change
Transitioning to a new digital platform is not just about the technology; it's equally about ensuring the staff is well-prepared to support and promote the new system. They needed a robust training solution that could make learning engaging and efficient.
Why LemonadeLXP
Patrick quickly saw the potential of LemonadeLXP after he was brought into the project. Unlike traditional training methods, LemonadeLXP offered a gamified approach that made learning fun and engaging – ensuring that staff were well-prepared for the transition to the Q2 platform.
“Our goal was to make training enjoyable and effective. LemonadeLXP allowed us to achieve this by turning the training process into an interactive experience.”
Implementation and Results
One Nevada Credit Union began creating training content in LemonadeLXP during the early stages of the Q2 implementation. Using the technology walkthroughs[1] , they could quickly author and adjust training materials. This flexibility was crucial, given the frequent UI changes and updates required during the transition.
This readiness significantly reduced the anticipated increase in call volume post-implementation, highlighting the effectiveness of their training strategy.
“During our training with Q2, the trainer was taken aback by how much we already knew. We were telling her things we discovered during our training with LemonadeLXP.”
Feedback and Future Plans
The staff's feedback was overwhelmingly positive. Most found the gamified training engaging and effective, and many requested more content and opportunities to earn rewards.
They have plans to extend the use of LemonadeLXP to other areas, such as new product training and internal software training. By incorporating LemonadeLXP into their ongoing training programs, they aim to maintain a high level of proficiency and engagement among their staff.
The Final Squeeze
One Nevada Credit Union's successful transition to the Q2 digital banking platform showcases the importance of comprehensive and engaging training solutions. Leveraging LemonadeLXP ensured their staff was well-prepared to support and promote the new system, ultimately enhancing their members' experience.
