MinnWest Bank transformed their learning culture
MinnWest Bank faced a significant challenge in its training practices when it recognized the need for a centralized training department. With 36 branches across Minnesota and South Dakota, each operating with its own methods, the training processes were fragmented and inconsistent. The bank sought to build a cohesive training system that would meet the needs of all employees.
“We had 36 branches doing it 36 different ways, and I was a team of one.”
Finding the Right Solution
In its search for an effective learning management system (LMS), MinnWest Bank discovered LemonadeLXP. The bank needed a platform that could serve as a centralized location for all knowledge and training materials. LemonadeLXP stood out due to its game-based learning approach, promising to make training engaging and enjoyable for employees.
Transformative Impact of LemonadeLXP
The implementation of LemonadeLXP had a transformative effect on MinnWest Bank’s training programs. It revolutionized content creation, making it memorable and engaging while providing a competitive advantage. The gamified learning experience motivated employees to participate actively and repeatedly, leading to better retention and application of knowledge.
One of the major successes was in compliance training. LemonadeLXP allowed MinnWest Bank to customize training for regulatory topics like the Expedited Funds Availability Act, Electronic Fund Transfer Act, UDAP (Unfair, Deceptive, or Abusive Acts or Practices), and HMDA (Home Mortgage Disclosure Act). The platform enabled the bank to gamify this training and distribute it based on employees' roles within the organization. This customization resulted in a remarkable 100% completion rate for annual compliance training by the due date each year.
“I have had a 100% completion rate on my annual compliance each year by the due date.”
Enhanced Employee Engagement and Career Development
The gamified elements of LemonadeLXP significantly boosted employee engagement. Employees wanted to log on and repeat the training, reinforcing their learning and ensuring they were well-prepared to perform their duties effectively.
MinnWest Bank used LemonadeLXP to build comprehensive training programs for various organizational roles. Starting with the universal bankers, the bank created a program that laid a strong foundation for their careers. This approach helped retain talent and position roles as career opportunities. Many employees began in the universal banker program and then moved on to other positions, such as fraud analyst and fraud specialist, enjoying their journey and staying with the organization.
Successful Onboarding and Continuous Learning
LemonadeLXP revolutionized MinnWest Bank’s onboarding process. New hires could start their training immediately, without waiting for in-person sessions, accelerating their acclimation to the bank’s systems and processes. This immediate access to training materials was a game changer (no pun intended) for the onboarding experience, and new employees appreciated the ability to learn at their own pace.
The Final Squeeze
The success story of MinnWest Bank illustrates the profound impact an innovative training learning platform can have on an organization. By transforming traditional training methods into engaging, gamified experiences, the bank improved compliance and knowledge retention and fostered a culture of continuous learning and career development.
Empowering employees through effective training tools has turned them into strategic advisors, driving organizational success and enhancing member satisfaction.
