How BNC National Bank Scaled Training Fast
We had a blast meeting so many customers and partners at Jack Henry Connect, and one story we heard from BNC National Bank stuck with us. It’s a perfect snapshot of how a small bet on modern training can ripple across an entire organization.
“We took a gamble—and it paid off.”
BNC National Bank first discovered LemonadeLXP on a bustling trade show floor. The team told us they loved the concept because it felt like it would actually invigorate learning—not just tick a compliance box. So they jumped in.
“It’s been the easiest solution to implement, the least expensive new solution we’ve ever rolled out, and it’s had the greatest penetration and success of any other solution.”
Within weeks, engagement spiked so high that they started joking about having “Lemonade junkies.” Employees began asking for new content daily. The training team responded with a steady cadence—new content every week—and a friendly leaderboard that keeps momentum high. Interest spread beyond the initial group: IT is already using Lemonade, and Loans is lining up next.
5-minute course creation (really)
Felderhoff credits their speed to a simple workflow: if you’ve got documented procedures, you can load them into LemonadeLXP and have a draft course in minutes. That means the team spends time tuning content—not wrestling with clunky tools.
A Monday problem, solved by Wednesday
Here’s our favorite part. One Monday, a branch called in a panic: a customer brought in bonds for redemption, the manager was on vacation, and no one knew the process. Instead of issuing a memo and hoping everyone reads it, the team converted the written procedure into a LemonadeLXP course that afternoon.
By Wednesday, every teller across the company had taken the course and mastered the content. Problem solved, skills built, stress down.
Beyond the Learning: instant answers in the flow of work
After launch, Felderhoff published a quick “how to use the AI bot” course, and the chatbot adoption took off. Now, instead of digging through SharePoint for PDFs, staff simply ask the AI for things like “What’s the mobile deposit limit for a retail customer?” and get the answer inside LemonadeLXP—right where they’re learning and working.
Culture shift in under 6 months
What’s the impact beyond metrics? BNC ran a cultural survey with its retail division after rollout. Given a list of descriptors, staff chose “teamwork” and “learning organization” as the top two. For a bank that never had a formal training program before, that’s a meaningful shift—and it happened in under six months on a small investment.
Stories like this are why events like Jack Henry Connect turn into our favorite weeks of the year. If you’re looking to energize training, upskill teams fast, and give employees instant answers in the flow of work, LemonadeLXP is here for it.
