FinovateFall 2025: Private AI That Activates Your Internal Knowledge Base
New York. Big stage. Three days of rapid-fire demos. And one very happy LemonadeLXP team. At FinovateFall 2025, our CEO John Findlay took the stage to show how LemonadeLXP helps financial institutions train staff and deliver reliable knowledge at scale—and the audience voted us Best of Show.
Make Your Internal Knowledge Work: The Five Moves
1) Private, secure knowledge—organized instantly
We started where learning actually lives: your documents. From policies and procedures to product sheets and regulations, LemonadeLXP ingests your files and turns them into a consolidated, private knowledge base. No public training of models. No shared data. Just your content, structured for action.
2) Training first: build courseware in minutes
Rolling out a new digital banking platform? Launching a new product? With the knowledge base in place, InsightAI helps you spin up courseware and support content in a few clicks—so L&D can keep pace with change and get frontline staff confident before day one.
3) Coach conversations with AI voice sims
We demoed a new voice simulation that evaluates real-world scenarios—like a member asking about a product—then scores the interaction, highlights what went well, and offers targeted coaching. It’s scenario practice without scheduling headaches.
4) Instant answers—with receipts
Because every question can’t wait for a class (or Kate is, heaven forbid, having lunch!), our conversational assistant gives staff instant, trustworthy answers sourced from your private knowledge (and footnoted to the exact policies and regs). Think “What do I need for KYC on a mortgage appointment?”—with the response backed by your documents.
5) Flip it outward for member education
The exact same content can be published to a branded, searchable hub for members/customers—organized in channels like Financial Wellness, Fraud Awareness, and Mortgages—so your public education stays consistent with your internal guidance.
“Train people first, then back them up with instant, cited answers—and reuse the content to educate your members. That’s the LemonadeLXP loop.”
Why it resonated
Finovate audiences reward two things: great demos and high-impact innovation. Our InsightAI pitch was simple—make training faster and knowledge reliable—and it clicked because it drives measurable efficiency and consistency across the bank/credit union. That’s exactly how Finovate summarized our win: InsightAI “improves staff and customer education and access to knowledge while driving significant operational efficiencies.”
(If you’re curious, Finovate’s Best of Show is entirely audience-voted; only non-demoing attendees can vote, and they’re asked to score demo quality and potential impact. The six companies appearing on the highest % of ballots are named winners.)
Huge thanks—and congrats to fellow winners
Massive thanks to the Finovate team and everyone who packed the Marriott Marquis Times Square in NYC (September 8–10). The energy was unreal.
We’re honored to be named alongside Casap, Eko Investments, Krida, LendAPI, and Vertice AI in this year’s Best of Show cohort. Go check out their work, too.
